On (b)(6) 2016, nakanishi received an e-mail from a distributor (nsk (b)(6)) about a fracture of an nsk scaler tip.Details are as follows.The event occurred on (b)(6) 2016.While a dentist was providing a patient with a dental scaling, the nsk g5 scaler tip suddenly fractured in the patient's mouth.The dentist tried to find the fractured portion but could not locate the fractured tip.The patient was sent to a hospital for a chest x-ray.There was no fractured tip observed in the x-ray image.
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Nakanishi took the following actions to obtain information about the patient and the production lot number, and whether or not the device involved in the event would be returned for investigation.However, nakanishi could not receive any of the information.On june 26, 2017, nakanishi sent an email to nuk for the information.Nuk returned an email stating that: 1) there was no information about the patient and the lot number.2) the subject device had not been/would never be returned from the user.On november 16, 2017, nakanishi sent an email to nuk for the information.There was no information available.On january 18, 2018, nakanishi had a conversation with the nuk manager during his visit to nakanishi.Nuk did not have the information.Since nakanishi did not receive the subject device and the lot number, nakanishi could not take any investigation approach, including dhr examination.
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