As received, the handpiece could support the reported complaint however, a root cause could not be determined.Production and quality testing of the handpiece was not performed as the device was not in working condition.Multiple dimensions on the head and cap were checked by production personnel and all were found to be within specification.The handpiece was then microscopically evaluated by quality personnel.Microscopic evaluation revealed some score marks inside the head cavity.Cap cavity and set components appeared to be dry.Poor lubrication practices of the head cavity most likely caused lodging of the cap end bearing inside of the cap which led to set instability which are most likely responsible for the customer complaint.
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