Though no medical/surgical intervention was required to preclude a serious injury in this event, there have been previously reported events involving a similar device that resulted in the need for medical/surgical intervention to preclude permanent damage to a body structure or permanent impairment of a body function.Therefore, this event meets the criteria for reportability per 21 cfr part 803.The investigation could not support the reported complaint.The returned handpiece was tested by manufacturing personnel and did met all specifications criteria.Quality personnel then investigated the handpiece.The handpiece exhibited maximum temperature of 20.9°c during free run testing and 15.8°c during load testing.Per iso 13732-1, these temperature levels do not reach the burn threshold regardless of the contact period.Microscopic evaluation revealed debris within the cap and head cavities and cap end bearing outer race.Microscopic evaluation revealed significant wear on the inside surface of the cap button that faces the pusher and on the pusher itself.This indicates severe interaction between these two mechanisms at high rotational speeds which most likely creates heat noted in the complaint.
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