The user facility reported their system 1e processor was not completing cycles due to a concentration monitor cycle fault and then due to a max pure filter cycle fault.The unit was removed from service.A user facility biomed technician inspected the unit, and concluded that the system 1e required repair.The user facility contacted steris to perform an evaluation on the unit due to the reported event.A steris service technician arrived on-site, inspected the unit, and identified that an air and water line were improperly connected to the system 1e processor and the max pure filter housing required replacement.The technician could not duplicate the concentration monitor cycle fault.In medwatch #(b)(6), the user facility reported utilizing a damaged tray with their system 1e processor.Use of a damaged tray can cause the reported concentration monitor cycle fault.While onsite, the steris service technician inspected the user facility system 1e trays and found that all trays were free of damage and were operating properly.The technician replaced the max pure filter housing, properly re-attached the air and water lines, tested the system 1e, and confirmed it to be operating according to specification.The unit was returned to service.The technician determined that the root cause of the reported event was improper maintenance of the unit.The unit is serviced by a third-party maintenance provider.Steris will provide in-service training with the third-party maintenance provider on the proper maintenance practices for the system 1e processor and will recommend the user facility inspect trays for damage prior to use in the system 1e processor.No additional issues have been reported.
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