The product was returned for evaluation.The product identity was confirmed in the evaluation.The lot was identified at the conclusion of the evaluation.A visual inspection revealed moderate signs of wear including minor scratches and spots of discoloration.This product was found to have a broken tip; therefore the complaint is confirmed.The most likely underlying cause was determined to be excessive applied force.The non-conformance database was reviewed in the evaluation and no non-conformances were found.According to the evaluation, there are no indications of manufacturing defects.This is report nine of nine for the same event.Reports one through four, five through eight are reported on mfr #0001032347- 2016-00605-2 through 0001032347-2016-00608-2, 0001032347-2016-00770 through 0001032347-2016-00773.
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