The autopulse platform (s/n: (b)(4)) was returned for evaluation.The customer reported complaint of the platform displaying error message ua 16 (timeout moving to take-up position) and ua 02 (compression tracking error) was confirmed during archive review and initial functional testing.During archive review, multiple user advisory (ua) 16 (timeout moving to take-up position) and one user advisory (ua) 02 (compression tracking error) was noted on the reported date of (b)(6) 2016.The archive also indicated that the customer does not perform daily shift check on the platform.2-3 weeks gap was noted before the platform was powered on.Per zoll autopulse user guide, it is recommended to perform daily check to ensure that the autopulse system is in a state of readiness to perform chest compressions.Initial functional testing of the platform could not be performed due to ua 16 (timeout moving to take-up position) was displayed when the unit was powered on.The break gap was found to be seized.The root cause of the ua 16 (timeout moving to take-up position) error message was due to seized break gap.The break gap was cleaned with alcohol and readjusted to remedy the complaint.Ua 02 (compression tracking error) error message was not observed after the ua16 (timeout moving to take-up position) was cleared.The platform was run for 15 minutes with lrtf with no faults.The autopulse also passed load cell characterization test, both load cells are within specifications.The autopulse has passed all final testing.No visual damage was noted during visual inspection.Historical complaints were reviewed for service information related to the reported complaint and there was no previous history of related complaints for autopulse sn (b)(4).
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