The reported complaint of the display flickering was resolved at the customer's site.However, during functional testing, the screen backlight was not illuminating upon power up.The root cause was attributed to a faulty processor board which was replaced allowing the platform to function as intended.The platform was functionally tested; the screen backlight was not illuminating upon power up; thus confirming the reported complaint.Replacing the processor board remedied the reported complaint.Unrelated to the reported complaint, the clutch plate was also sticky and therefore, was deburred.A run-in testing was performed and the platform passed testing without any fault or error.A visual inspection of the returned autopulse platform was performed and found no physical damage to the platform.A review of the archive was performed and no discrepancies were observed.Historical complaints were reviewed for service information related to the reported complaint and there was no previous history of complaint reported for autopulse with serial number (b)(4).
|
It was reported that during training, the autopulse platform's display panel was flickering with data in the back ground and the backlight was hardly being seen upon power up.The customer then restarted and retested the platform and the issue was resolved.It was unknown if the same battery was used during the event.It was informed that the platform was placed between the hardwood floor and with the carry bag.No patient involved with this event.No other information available.During investigation, the screen backlight was not illuminated upon power up.This is a reportable malfunction.
|