The autopulse platform (s/n: (b)(4)) was returned to zoll for evaluation.The primary complaint was confirmed during functional testing.The display was found to function intermittently.The root cause was found to be a faulty lcd display.The autopulse platform is a reusable device and was manufactured on 09/25/2008.Therefore, this type of display issue is characteristic of normal wear for the life of the device.To resolve the primary issue the lcd was replaced.Visual inspection was performed and found (unrelated to the reported complaint) the top cover and front enclosures cracked, and the battery lock bent.Further evaluation also found a sticky clutch and discrepancy between load cells 1 and 2.To ensure that the autopulse platform is functional without issue, the damaged parts observed during visual inspection and evaluation were replaced.Additionally, the power distribution board was updated, to ensure the platform remains current.No issues were found during review of the archive data.Historical complaints were reviewed for service information related to the reported complaint and (b)(4) was reported for a partially readable display with serial number (b)(4).The platform passed all final testing criteria.
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During a shift check, after the autopulse platform (s/n: (b)(4)) was powered on, it was reported that the platform display was either blank or unreadable.Despite replacing the battery, the display issue continued.There is no patient involvement reported.
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