Dexcom was made aware on (b)(6) 2016, that on (b)(6) 2016 the receiver screen went blank white.There was no report of any injury or medical intervention.No additional event or patient information is available.Complaint device was returned for evaluation.A visual exterior inspection was performed on the receiver, finding no observations related to the customer complaint.Receiver data logs were downloaded and reviewed, finding a screen error alarm, in addition to multiple firmware errors.Based on the finding of multiple firmware errors this is being reported.The complaint was confirmed.The root cause could not be determined post investigation.
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