The patient had originally been admitted for a norco overdose.The hot pack was placed directly on the patient's left hand by the tech who was sitting with him.There was no barrier between the patient's skin and hot pack.At some point the tech wrapped the hot pack directly to the patient's hand with an ace wrap.It is unclear why the hot pack was applied directly to the unprotected skin and then wrapped in place for an extended period of time.The next morning when the hot pack was removed, the patient had developed a second degree burn to the left hand.The hot pack was clearly labeled with "wrap in a cloth" and "do not place directly on skin".The contact acknowledged that the employee did not follow instructions indicated on the device.It has been determined that user error is the root cause for this incident.Due to the second degree burn that resulted, this medwatch is being filed.Device not returned.
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