(b)(4).Manufacturing site evaluation: samples received: 68 unopened and 1 open pouches.Analysis and results: there are no previous complaints of this code batch.(b)(4) units of this code batch were manufactured and distributed in the market, there are no units in stock.All closed pouches have been received and all had one suture inside.The open sample received has been checked and there are visible marks of two needles inside the first pack.This defect could have been caused by the automatic winding machine, it took two sutures instead of one in the winding step.Taking into account that no other complaints have been received concerning this issue for this code batch, this is considered an isolated unit.Final conclusion: taking into account that the results of the open sample received does not fulfill the oem specifications, the complaint is justified.Corrective/preventive actions: according to our internal procedures, there is no need to establish corrective or preventive actions.Nevertheless, this complaint is recorded for trending analysis to assess if actions are needed in the future.
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