The information provided by bard represents all of the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bard.The following were reviewed as part of this investigation: patient severity, trend analysis, applicable previous investigation(s), sample (if available), applicable fmea documents, labeling, and applicable manufacture records.Based on a review of this information, the following was concluded: after reviewing the complaint and the returned photograph, the complaint was confirmed, and it appears that the product was damaged outside bard¿s control.Exactly how or when the package was damaged cannot be verified.The returned photograph showed the bottom right corner of a hemostar catheter tray.The complete tray was not visible in the photograph.The bard end label was observed on the bottom edge of the white tyvek sheet.The part number listed on the label was 5833690.The chinese label was applied further up on the tyvek sheet, which indicates that the damage occurred between the application of the chinese label and unpacking the tray at the user facility.What appeared to be a ¿v¿-shaped tear was observed along the right edge of the tyvek sheet.The tyvek flap made by the ¿v¿-shaped tear was wrinkled, which indicates a point contact tear that initiated at the tip of the ¿v¿ and pushed the tyvek toward the bottom of the tray.After reviewing the photograph, the packaging engineer commented that the damage may have been caused by either something dragging across the packaging or the kit caught on something sharp.The source of the damage seems to have come from an external source.There are no sharp tray edges inside the packaging at the location of the tear.The 5-pack shipper box contains nothing that would damage the tray in this manner.The damage observed on the returned kit appears to have occurred outside bard¿s control and may have occurred while in transit, storage, or unpacking.A review of the manufacturing records (e.G.Device history and material reject records) showed no deviations/issues associated with this problem in regards to product materials, manufacturing, or qc inspection processes.All necessary inspections were performed throughout all manufacturing, packaging and inspection activities and for raw material utilized in the manufacture of this lot.A lot history review (lhr) of reau0064 showed no other similar product complaint(s) from this lot number.
|