Functional evaluation of the returned autopulse platform was performed and ua41 (patient temperature sensor failure) error message was observed during testing, therefore confirming the reported complaint.The temperature sensor was replaced to remedy the issue.Once replaced , the autopulse passed the final functional testing with no issue observed.A review of the platform archive log showed there were numerous of faults ua41 appeared on (b)(6) 2016.A visual inspection of the returned autopulse platform was performed and found the top cover was cracked, encoder cover, motor cover was damaged and a missing battery partition cover.The autopulse platform is a reusable device and was manufactured on 12/19/2006, therefore this type of physical damages found during visual inspection are characteristics of normal wear and tear for the life of the device and is not related to the reported complaint.Additionally, unrelated to the reported complaint, the platform front enclosure, motor and encoder cover were replaced to fix the enclosure damage of the platform.The platform clutch plate and integrated gear box was also replaced to resolve the sticky clutch and ua27 (encoder fault (>3000 rpm) message observed during functional testing.Once completed, the autopulse passed the final functional test with no issue.Historical complaints were reviewed for service information related to the reported complaint and there was no previous history of complaint reported for autopulse with serial number (b)(4).
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