Device Problem
No Display/Image (1183)
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Patient Problem
No Consequences Or Impact To Patient (2199)
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Event Type
malfunction
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Manufacturer Narrative
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The pump has been returned to animas.Evaluation has not yet been completed.When evaluation is complete a supplemental report will be filed.No conclusion can be made at this time.
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Event Description
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On (b)(6) 2017, the reporter contacted animas alleging that the display screen was blank.There was no indication that the device caused or contributed to an adverse event.This complaint is being reported because the issue may result in an inability to use the product which may lead to long term cessation of delivery.
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Manufacturer Narrative
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Follow-up #1: date of submission 03/22/2017 device evaluation: the device has been returned and evaluated by product analysis on 03/04/2017 with the following findings: the complaint of a blank display was not duplicated during testing.A review of the pump alarm history showed a call service alarm code (cs 054) had occurred, which may cause the display to be blank for several minutes.The pump powered on and displayed the verify screen.The audio tones and vibrations were functional.The issue that a blank display screen had occurred was observed in the pump history but was not able to be duplicated during investigation.
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Search Alerts/Recalls
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