(b)(4).One (1) verse dual innie correction key setscrew [product code: 1997-21-000] was returned to the complaints handling unit (chu) for evaluation.Visual examination revealed that the threads on the correction key setscrew was sheared off.Noted damage suggests that the correction key setscrew was likely not properly seated during insertion and inadvertently cross threading occurred coupled with unexpectedly high amounts of force being placed on the threads resulting in them being torn.A review of the device history record was conducted.No issues were identified during the manufacturing and release of this product that could have contributed to the problem reported by the customer.No emerging trends were found requiring further actions.A definitive root cause for the correction key setscrew threads becoming sheared off cannot be positively determined.However, a likely root cause is that the correction key setscrew was likely not properly seated during insertion and inadvertently cross threading occurred coupled with unexpectedly high amounts of force being placed on the threads resulting in them being torn.As there has been no issue identified in the manufacturing or release of the device that could have contributed to the problem reported by the customer and no systemic trends requiring immediate action have been observed, this complaint file will be closed with no further action required.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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