The customer stated that the centrifuge robot cover on the aps is loose.Upon site visit by abbott service the screw threads on the centrifuge cover were worn out causing it to be loose.There was no impact to patient management, user safety, or facility damage reported.
|
Evaluation of the customer issue included a review of the complaint text, service history, trend reports, complaint searches, and product labeling.The threads on the screws that secure the cover of the polar centrifuge module of the accelerator aps were worn out.The cover was loose and could present a risk if the cover would fall off and cause injury, however no actual injury occurred.A search for other tickets found none with problems with the cover or screws being loose and no trends were identified for the centrifuge cover.Current labeling adequately describes the intended use and the installation of the centrifuge cover.A malfunction was identified as the device failed to meet performance specifications or otherwise perform as intended at the customer site, however, a deficiency was not identified.
|