Model Number 722028 |
Device Problems
Inappropriate/Inadequate Shock/Stimulation (1574); Improper or Incorrect Procedure or Method (2017); Installation-Related Problem (2965)
|
Patient Problem
Electric Shock (2554)
|
Event Type
malfunction
|
Manufacturer Narrative
|
Flexvision 58" monitor is mounted on the third party boom.Philips 220v was wired to wrong block.No sign that unit has two power sources.Third party engineer was working on ts boom because it would not move up or down.The third party engineer thought power was secure but philips 220v was on wrong terminal block and he was not aware that it was power from two sources.When the investigation has been completed philips will inform the fda.
|
|
Event Description
|
Philips received a complaint from the customer in which was stated that a third party service engineer received a shock while servicing the third party monitor boom.The third party service engineer received a 220 volt shock because the power supply of the philips flexvision monitor was incorrectly installed on this third party monitor boom.The third party service engineer did not need any treatment after the shock and could continue working.
|
|
Manufacturer Narrative
|
Philips investigated this complaint and came to the following conclusion: a philips field service engineer (fse) installed the 110v for the philips monitor to the steris powerblock.The steris fse thought that the power was off and got a small shock since the power was not off on the philips device.The steris fse reconnected the wires from the steris powerblock and connected the steris equipment correctly.The philips fse connected the 110v to the philips powerblock and tested the assembly.It worked as intended.The steris engineer should have checked if the appliance is de energized, this is the procedure in steris installation manual.In the customer complaint database (2014-2017) there are no complaints regarding steris boom parts known.Also fse workmanship complaints regarding wrong powerblock connections are not known.We can conclude this incident is a onetime occurrence.
|
|
Search Alerts/Recalls
|