A nurse reported that the anterior chamber was very unstable and the eye collapsed one time during surgery.The procedure was completed with no patient harm.A product sample has been requested, however, it has not been received for evaluation at the manufacturing site.
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This is the third complaint for the finish goods lot; however, the first for this issue.The device history record review shows the order was built and released per specification.The returned sample was visually and functionally tested and passed testing.The root cause of the customer's complaint could not be established; the returned sample met specifications.After a thorough investigation of this complaint, it has been determined that this sample met specifications; therefore, quality assurance will continue to monitor customer complaints via the complaint review meetings, and will take action for any future occurrences as is deemed necessary.(b)(4).
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