The customer stated that when running the cobas p 612 pre-analytical system (p612), it suddenly shut down.Upon investigation, the customer stated that the power source seemed warm to the touch and the power cord appeared to be melted.The p612 was plugged into a 115 volt maines power supply.The customer stated that they unplugged the p612 when they realized there was no power there.The p612 did not generate any alarms.The customer stated that a loud noise could be heard when the p612 suddenly stopped.No adverse events occurred.The field service engineer determined that there was a burned fuse holder on the interface assembly.He replaced the interface assembly.The instrument was found to be operational, with no errors.He checked the voltage at 115.5 v ac.
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A specific root cause could not be determined based on the provided information.Additional information required for the investigation was requested, but not provided.With the provided information, it is not possible to determine if the event was caused by external factors within the laboratory or a premature failure of the part on the instrument.
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