Investigation - evaluation: a review of the drawings, instructions for use (ifu), manufacturing instructions and quality control was conducted during the investigation.The complaint device was not returned therefore, no physical examinations could be performed; however, a document based investigation evaluation was performed.There is no evidence to suggest the product was not made to specifications.The lot number of the device is not known; accordingly a review of the device history record could not be conducted.Based on the information provided, no product returned and the results of our investigation, it is reasonable to suggest that the leading cause of this event may be associated with rough handling of the product during the medical procedure however, a definitive root cause could not be determined.We will continue to monitor for similar complaints.Per the quality engineering risk assessment no further action is required.
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