The customer complained of questionable results on multiple tests performed on one patient sample aliquotted by a cobas p612 pre-analytical system and tested on a cobas 8000 analyzer.Of the results provided for eight tests, four were erroneous and reported outside the laboratory.Initial tests were run on the aliquot from the p612 on the cobas 8000 with serial number (b)(4).Repeat tests were run on the primary tube on the cobas 8000 with serial number (b)(4).A corrected report was issued.The sample was retested because the doctor questioned the initial sodium result from the aliquot.The initial sodium result was 117 mmol/l with a data flag.The analyzer reran the test with the same result.It was reported outside the laboratory.The repeat on the primary tube was 144 mmol/l.The initial potassium was 3.3 mmol/l with a repeat of 4.3 mmol/l.The initial chloride was 80 mmol/l with a repeat of 100 mmol/l.The initial calcium was 9.2 mg/dl with a repeat of 7.3 mg/dl.The customer repeated the sodium on the aliquot sample on analyzer (b)(4) (the analyzer on which the primary tube had been run) on (b)(6) 2017.The results were 119 mmol/l and 120 mmol/l, both with data flags, demonstrating the result on the aliquot was repeatable on a second analyzer.The patient was not adversely affected.The lot numbers of the reagents and electrodes involved were requested but not provided.The field service representative (fsr) could not find a cause for the event.He checked the p612 for leaks and proper alignments.All were good both before and after his actions.He found wear on a syringe and replaced it as a precaution.Operational and mechanical checks passed.
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The investigation determined that, since the difference in results between the primary tube and the aliquot were constant, the issue was due to a dilution of the aliquot.Additional data were requested for the investigation but were not available.The investigation was unable to determine a root cause with the information provided.
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