A customer in (b)(6) reported their thinprep 5000 processor produced an error code 6306- failed to evacuate filter on the instrument.The customer confirmed that because half of the liquid on the vial has been used, the sample is compromised and cannot be used to reprocess.This was the only error on the batch.Hologic technical support (ts) asked the customer to clean the filter plug, check for damage in the tubing, empty the waste bottle and power cycle the instrument.The customer called back ts and confirmed the instrument is operating properly.No further issue since the troubleshooting.Customer also confirmed that the recall is needed for the lost sample.
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