According to the philips fse, who was onsite, the mp70 was revision h and the mms had revision e.01.It was confirmed that there was a sw incompatibility.It was confirmed that the device did provide an inop along with spo2 alarms to alert the staff the issue has been resolved by upgrading the sw and the device is working as expected.The device remains at the customer site.The customer's reported issue is resolved, and no further calls or complaints have been documented regarding this issue.The evaluation outcome of the investigation is that there was no product malfunction.The whole device/system remains at the customer site.The troubleshooting that has already been done by the customers biomed is considered as all that is warranted for the customer's reported issue.The available information supports that there is no design, manufacturing, materials, or labeling problem.No further investigation or action is warranted.
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