It was reported by the user facility that while unloading a patient from the ambulance at the hospital there was a weight distribution issue as well as a personnel over lift and device control issue which resulted in the device dropping and tipping over to the patients left side causing patient injury to the facial area and arm.The patient received injuries to the mouth as well as soft tissue injuries noted to the left arm.The hospital staff assisted with transferring the patient to another device from the ambulance bay via use of backboard and manual c-spine stabilization for emergency department evaluation.The user facility stated that the incident was operator error and there is no alleged defect with the device.The device was inspected and a load wheel was found to be bent however this did not allegedly cause or contribute to the event.
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