Philips investigated this complaint and came to the following conclusion: a philips field service engineer (fse) confirmed this issue and replaced the ceiling mounted radiation shield supplied directly by mavig.The shield was 16 years old and the malfunction was due to corrosion according to the fse.The shield attached to the ball socket at the bottom of the arm came apart.This was due to the top of the arm not rotating.The lead glass fell on the ground with him holding it.The radiation shields are not manufactured by philips.Philips informed the manufacturer of the radiation shields about this event.
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