(b)(4).The device was received with the nose cone cracked and the coating material of the housing flaking off.The loose particles on the surface are aluminum oxide from the base material.This issue does not affect handpiece performance.The handpiece was connected to a generator, evaluated with a test instrument and was found to be functional.The handpiece was fully functional and performed as per requirements.The handpiece was disassembled to inspect the internal components, no evidence was found that could have caused the reported activation issues.No conclusion could be reached as to what caused this issue.The batch history record was reviewed and no defects, ncr¿s or protocols related to the complaint, were found during the manufacturing process.
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