The end-user's son called compass health brands to report this event - the son states his father was in the shower using the shower seat without the back on.The end-user (father) was leaning his back against the wall with the legs on the ground, and the legs broke and the chair came apart.The end-user fell and his son called 911.The end-user is reported as now being in the er with congestive heart failure, which is not caused from the fall, but he did seek medical attention because of the fall.The son did not want to provide any other information other than he is going to do something about this, but is not sure what yet.This event had occurred in the end-user's son's home, and the device is reported as having been used a few times for one week.The end-user is reported as having been supervised/assisted at the time of the malfunction, the event occurring in a tile-surfaced stand-up shower.Regular weekly maintenance is reported as having occurred on the device & its snap buttons are reported as having been securely locked into position.The device had already been returned to the store it was bought from for a refund.
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