On (b)(6) 2017, the customer complained stating that the touch screen of the coaguchek xs plus meter reacts in a cumbersome manner.The customer explained that the touch screen reacts sporadically and the system hangs up sometimes.The meter was requested for investigation and it was returned.Upon investigation, the functionality of the touch screen was tested; the touch screen was imprecise.When the day is selected on the screen, the month is set instead.There is a potential for confusion of results if the date is set incorrectly in the meter.
|