The spacelabs field service engineer made several attempts to follow up with the customer for additional information, but was unsuccessful.When on site, the field service engineering was unable to access the equipment for testing because the device continued to be used to monitor patients.Because the event was reported to spacelabs 13 days after occurrence, at the time of investigation the patient's record had been purged from the ics database.Additionally, the customer was unable to provide any waveform recordings showing the complaint episode or other information.No recurrences have been reported.This report is complete, and this particular issue is considered closed.
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