The hill-rom technician found the knee rest came off due to a defective mast.In the instruction guide, 7en155103 it is stated in the safety instructions that before lifting always make sure that the lifting accessories are not damaged.It is also stated in the care and maintenance instructions that each day the lift is used, it shall be inspected to make sure that there is no external damage.A search of the hill-rom maintenance records did not show hill-rom performed any preventative maintenance on this lift.It is unknown if the facility performs preventative maintenance on their lifts.The customer replaced the mast to resolve the issue.Based on this information, no further action is required.
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