Philips investigated this complaint and came to the following conclusion: a philips system designer and a philips generator engineer concluded that the error was caused by opened spring contacts of the safety resistors.Both specialists were unable to identify the cause for the opened spring contacts.No parts of the generator were found to be defective, only the spring contacts of the safety resistors were opened.The resistors are needed to limit the inrush current to the velara generator (charge of the capacitors in the intermediate voltage circuit of the converters) and to prevent for a overcurrent damage of the generator.When the safety resistors are tripped, x-ray generation is no longer possible.This issue was most likely caused by an external factor and not by a malfunction of the system.They suspect an asymmetry in the mains to be the cause of the blown safety resistors.The system was in an active state for a long time (no standby request was sent to the system interface).When the generator stays for a long time in an active state, and there is an asymmetry in the mains value, it is possible that the spring contacts of the safety resistors can blow.Philips is unable to determine if the delay in procedure due to the malfunction of the system, contributed to the decrease in ejection fraction for the patient.The outcome of the initial risk assessment showed that the risk of harm for this issue is within acceptable limits.Trend data for this failure mode shows a stable failure rate in the last 5 years.This delay of treatment is within all risk limits.The field service engineer replaced the safety resistors, which solved the issue.
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