Country of complaint: (b)(6).It was reported that in two boxes of the same product, there were two pieces found that the content was different from the description on the packaging.Instead of violet thread combined with 2xvlm8 needle, the undyed thread with single short cutting needle was found.
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Samples received: 4 open pouches.Analysis and results: there are no previous complaints of this batch.Manufactured and distributed (b)(4) of this batch.There are (b)(4) units in stock that have been blocked.Received four open and unused samples.Checked these samples and three of them the first pack contains a novosyn undyed suture with a bigger usp size (5/0 instead of 6/0), same thread length (45cm) and one dsmp16 needle instead of two vlm8 needles.The other open sample received contains a suture that corresponds to the printed information in the first pack (novosyn violet suture of usp 6/0, 45 cm long and two vlm8 needles).Checked the 40 units blocked from stock and the suture of all of them corresponds to the printed information in the first pack (novosyn violet suture of usp 6/0, 45 cm long and two vlm8 needles).The incorrect suture found inside three of the four open pouches received from the customer corresponds to the product manufactured in the subsequent order of the complained product.The most likely probable cause is assumed to be a human error in the line clearance in the packaging line.Remarks: we will inform the personnel involved about this incidence and a training will be done to reinforce the importance of applying the procedure of the line clearance correctly.Corrective/preventive actions: this complaint is recorded for trending analysis to assess if actions are needed in the future.
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