Merge technical support shipped replacement hardware, ups tripp lite 1000va (rma #(b)(4)), to the customer on 20feb2017.The faulty unit was returned to merge healthcare on 07mar2017 for evaluation.The results showed that the unit displayed a red led light and the unit was beeping.The batteries were found to be defective.Upon replacing the batteries, the unit passed all testing and was then sent to service stock.It was confirmed that the replacement hardware corrected the customer's problem.
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Merge hemodynamics monitors, measures, and records physiological data from a human patient undergoing a cardiac catheterization procedure.The system comprises the patient data module and the merge hemodynamics hemo monitor pc.The two units are connected via a serial interface.All vital parameters and evaluations are registered and calculated in the patient data module.This data is then transmitted to the merge hemodynamics hemo monitor pc via the serial interface.All data can be shown and monitored on the merge hemodynamics hemo monitor pc.On (b)(6) 2017, a customer reported to merge healthcare that the ups (uninterrupted power supply) displayed a red led light and emitted a beeping noise.The problem was found during lab preparation so there was no patient involvement.If parts of the hemo system become energized, there is a potential for direct harm to the patient and/or user including electrical shock or burns.However, there was no report of harm to anyone at the site as a result of the ups failure.(b)(4).
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