Philips investigated this complaint and came to the following conclusion: the issue happened on (b)(6)2017 and there are no logfiles available of this event.On (b)(6)2017, the system is upgraded towards a 8.1.25 system, replacing a lot of hardware which could be involved in the issue.After the upgrade, the issue did not occur anymore.Philips became aware of the issue on (b)(4)2017, so after the system was already upgraded and the log files were lost.Because the system is upgraded, we cannot investigate this issue anymore.Furthermore our expert stated as long as the flexvision pc and the touch screen module (tsm) are operational, the layout of the images as presented at the large screen can be changed (by the doctor) in order to have the live xray image being shown at the other half of the screen.
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