The system was examined and the reported event was replicated.The company representative reconnected all the cable connections, hard disk, and the ram of the host module, then re-installed the operating system software and application software to resolve the issue.The system was tested and found to meet product specifications.The system was manufactured on october 5, 2011.Based on qa assessment, the product met specifications at the time of release.The root cause of the reported event can be attributed to software issue.However, how or when the system¿s software became nonconforming could not be determined.(b)(4).
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