The customer reported via phone call of high blood glucose of 455 to 500mg/dl.The customer treated with insulin.Customer indicated that their doctor has not been contacted and their blood glucose value was 463 mg/dl at the time of the call.Troubleshooting was performed and found that the infusion site and sensor were pulled out by accident.Customer indicated that the infusion set has been put back in and their blood glucose level has gone down.Customer was advised to monitor the pump, follow up with their doctor and to call back if any further issues.No further assistance necessary.
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