Integra has completed their internal investigation on april 03, 2017.The investigation included: methods: evaluation of actual device; review of device history records; review of complaints history.Results: evaluation of returned device; the failure analysis conducted for this customer complaint confirmed a malfunction of an egr 138 assembly.Examination of the cutting blade under 10x magnification revealed that the blade was no longer centered relative to the distal end of the device and was unable to pass through the polycarbonate end cap.Attempts to retract the blade using the collar were unsuccessful since the cutting blade came into direct contact with the right side of the polycarbonate end cap.Analysis of previously returned egr devices identified that misalignment of the cutting blade can prevent the blade from passing through the polycarbonate end cap.When this occurs, application of excessive force can lead to device failure; which can include (1) fracture of the polycarbonate end cap; (2) shearing of the cannula hub ferrules; (3) a broken cross pin; and (4) internal damage to the cam mechanism.Dhr review; there were no material non-conformances or variances associated with the inspection of the final product.Complaints history; a query in trackwise determined that five (5) other customer complaints have been initiated based on the inability for the egr cutting blade to retract.The query was based on a combination of the individual assembly part numbers 31-0001, 31-0101, the (b)(4) system numbers 310040 and 310138 and the terms ¿endoscopic¿ and ¿egr¿ and covered the time frame of january 1, 2015 ¿ march 27, 2017: units sold 1,392, complaint rate 0.431%.Conclusion: based on the inspection of the returned device, a likely root cause for this complaint could not be determined.Although the cutting blade was no longer centered relative to the opening in the poly carbonate end cap, it wasn¿t possible to determine if this was due to mechanical failure of the device or if excessive force was exerted during an attempt to retract the blade.
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