On february 28, 2017 customer reported to ge healthcare field service engineer that the camera of the image intensifier was hanging on its cables.It was confirmed that the camera did not fall on the table.This issue occurred, and was discovered, while nobody was present in the room.This incident occurred on an advantx-e system installed on (b)(6) 2002 on a previous site and moved to this site on (b)(6) 2013.It was de-installed on this site on (b)(6) 2017.No injury has been reported.Ge healthcare engineering investigation of this event was performed using information provided by ge healthcare field service engineer and system pre-installation manual.Ge healthcare field service engineer confirmed that the plastic part joining the camera to image intensifier (nose cone) broke between the cover screws.This part ¿nose cone¿ is a bridge between the camera and image gate.Thus the breakage of this lead to a complete fall of the camera, hanging on its cables.The investigation concluded that the camera head broke from the support base due to collision with an external object caused by a user of the system.Instructions are clearly provided in operator manual to ensure the equipment path is clear before starting a motion and while positioning the equipment, to carefully observe the moving parts and stop the motion before making any contact.No customer reminder has been deemed necessary since system is now de-installed.Based on this analysis, neither corrective nor preventive action has been deemed necessary, and no further action is required.
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