Submit date: 04/10/2017.An investigation is currently underway.Upon completion,the results will be forwarded.A good faith effort will be made to obtain the applicable information relevant to the report.If information is provided in the future, a supplemental report will be issued.
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The device history record (dhr) was reviewed, and no abnormal process conditions were present during the manufacturing of the product that could have led to the condition described by the customer.The dhr review showed that all acceptance criteria inspections per established sampling levels were within acceptable limits during the production process.There were samples returned for investigation.One photograph has been received from the customer.Based on the photograph small pieces of the strings in the edge of the gauze could be observed.According to the investigation with limited information, the possible root cause may have occurred during the manufacturing warehouse if the cutting blade moved during the cutting process causing the gauze to pulverize resulting in loose contamination.The supplier has taken following actions: changed the swabs design of below gauze layer to increase 1-1.5cm width in first folding and below gauze must be use one side edge fold swabs to prevent lint contamination; added a cleaning process after cutting; changed the slitting device and adopt automatic slitting machine that improve slitting accuracy to prevent sponges are flaking.This complaint will be used for trending purposes.If information is provided in the future, a supplemental report will be issued.
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