Cusa excel2 was not at full power when the hand piece was connected.The or tried 3 tips, 3 hand pieces and 2 sets of tubing.Once connected, they tested the machine and primed.Doctor had the nurse set the cusa settings at full power.Doctor pressed on the pedal and there was no power.There was no patient contact or injury.There was a 1 hour delay in surgery.Additional information has been requested.
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Investigation was completed on 5/19/2017.Dhr was reviewed and no anomalies that could be associated with the complaint incident were observed.Date of manufacture: 2012 ¿ jun.Service history review: the service history was reviewed and no anomalies that could be associated with the complaint incident were observed, a review of cusa excel complaints was completed using the following key words ¿ultrasonic¿ in the search criteria.The review was specific to 202750281 boards.The review encompassed dates 18-may-2016 to 18-may-2017.Three complaints were applicable to the complaint incident.The review of the complaints identified in the search criteria verified no anomalies that could be associated with the complaints were observed.Additionally, the review verified this is the single complaint occurrence for the device under evaluation.New ultrasonic board 72903374 was validated and released in dec 14.The complaints identified in the complaint review were not associated with the new 72903374 board.Rate of occurrence: (b)(4).Conclusion: an integra service engineer visited the facility where the complaint evaluation was performed.The complaint was verified as valid, the cause was identified as a defective 202750281 ultrasonic board.
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