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Model Number FGS-0450 |
Device Problems
Device Displays Incorrect Message (2591); Data Back-Up Problem (2902); Loss of Data (2903)
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Patient Problem
No Known Impact Or Consequence To Patient (2692)
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Event Date 04/25/2017 |
Event Type
malfunction
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Event Description
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Pt.Had bravo placed in egd (esophagogastroduodenoscopy).Pt.Returned bravo three days later.The bravo recorder uploaded without difficulty on the day it was returned.When md went to review bravo tracing 4 days after it was returned and uploaded, the file was missing from the computer.Spoke with the it department with given imaging.They were able to locate the patient's file right away, however it would not install on the accuview 6.0 software or the accuview 5.2 software.It states this patient's file has been corrupted and not able to look at any data collected.Clarification: the patient completed the 5 day device recording.The file was uploaded, however, when the md attempted to open the file a few days later, he was unable to locate the file.When it was found, an error message was received.When contacting medtronic they attempted to open the file with the current version software (accuview) and when that was unsuccessful they attempted to open it with the previous version software which was also unsuccessful.Additionally, it is not possible to go back to the recording device and "re-download" the information from the device.The manufacturer didn't seem to know what to make of the situation.The patient is very high-risk patient.Since the files could not be obtained, the patient is returning to his physician in approximately 1 week to discuss all available options.A repeat of the same test may mot be the most optimal choice.
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Event Description
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Pt.Had bravo placed in egd (esophagogastroduodenoscopy).Pt.Returned bravo three days later.The bravo recorder uploaded without difficulty on the day it was returned.When md went to review bravo tracing 4 days after it was returned and uploaded, the file was missing from the computer.Spoke with the it department with given imaging.They were able to locate the patient's file right away, however it would not install on the accuview 6.0 software or the accuview 5.2 software.It states this patient's file has been corrupted and not able to look at any data collected.Clarification: the patient completed the 5 day device recording.The file was uploaded, however, when the md attempted to open the file a few days later, he was unable to locate the file.When it was found, an error message was received.When contacting medtronic they attempted to open the file with the current version software (accuview) and when that was unsuccessful they attempted to open it with the previous version software which was also unsuccessful.Additionally, it is not possible to go back to the recording device and "re-download" the information from the device.The manufacturer didn't seem to know what to make of the situation.The patient is very high-risk patient.Since the files could not be obtained, the patient is returning to his physician in approximately 1 week to discuss all available options.A repeat of the same test may mot be the most optimal choice.
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Event Description
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Pt.Had bravo placed in egd (esophagogastroduodenoscopy).Pt.Returned bravo three days later.The bravo recorder uploaded without difficulty on the day it was returned.When md went to review bravo tracing 4 days after it was returned and uploaded, the file was missing from the computer.Spoke with the it department with given imaging.They were able to locate the patient's file right away, however it would not install on the accuview 6.0 software or the accuview 5.2 software.It states this patient's file has been corrupted and not able to look at any data collected.Clarification: the patient completed the 5 day device recording.The file was uploaded, however, when the md attempted to open the file a few days later, he was unable to locate the file.When it was found, an error message was received.When contacting medtronic they attempted to open the file with the current version software (accuview) and when that was unsuccessful they attempted to open it with the previous version software which was also unsuccessful.Additionally, it is not possible to go back to the recording device and "re-download" the information from the device.The manufacturer didn't seem to know what to make of the situation.The patient is very high-risk patient.Since the files could not be obtained, the patient is returning to his physician in approximately 1 week to discuss all available options.A repeat of the same test may mot be the most optimal choice.
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Search Alerts/Recalls
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