The customer observed multiple falsely elevated magnesium results while using the clinical chemistry magnesium reagents.The following data was provided.The customer uses normal range 1.3 to 2.1 mg/dl.Patient 1 initial >7.6, repeat 1.0.Patient 2 initial 6.8, repeat 1.0.No impact to patient management was reported.
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Evaluation of the customer issue included a review of the complaint text, a search for similar complaints, device manufacturing review, and labeling review.No adverse trend was identified for the customer issue.Device manufacturing review did not identify any issues that may have caused the customer issue.Labeling was reviewed and found to be adequate.Based on all available information and the evaluation, no systemic issue and no product deficiency were not identified.
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