A review of complaint tracking and trending metrics was performed and identified no adverse trends in conjunction with the complaint issue currently under evaluation.There were no returns available from the customer site for this evaluation.The architect clin chem calcium assay package insert and the architect system operations manual contain information to address the current customer issue.Customers must follow manufacturer's instructions for both tubes and centrifuges.Serum and plasma samples, if not spun according to manufacturer's specifications, may generate inaccurate values.A review of manufacturing documents verified that all specifications for this assay lot passed.Based on the results of this evaluation and the information from the customer site, a product malfunction was identified as the device failed to meet performance specifications or otherwise perform as intended at the customer site.However, no systemic issue or product deficiency was identified.Lot/serial number was manufactured prior to udi compliance date; therefore, only a di is provided.
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