Investigation ¿ evaluation: as anticipated, the bakri tamponade balloon catheter was not returned for evaluation.No photos have been provided.Without the complaint device, a physical investigation was not able to be completed.There is no indication that a design or process related failure mode contributed to this event.A review of production and quality documentation did not identify any specific issues with current manufacturing or quality controls that may have contributed to this incident.The device history record was reviewed and no non-conformances were noted.A review of complaint history for this product/lot number combination revealed this is the only complaint associated with complaint lot number 7434910.Based on the provided information and the investigation evaluation the likely root cause is related to product use or handling and/or caused by another device.Per the quality engineering risk assessment, no further action is required.Cook medical has notified the appropriate personnel and will continue to monitor this device via the complaints database for similar complaints.
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