The complaint of the caster breaking off could not be confirmed. the end user stated they did not know how the caster broke.They were referred to a provider, replacement parts were ordered and shipped.The product has not been returned.There was no alleged patient involvement.The end user just wanting the lift repaired.No pictures were provided.Should additional information become available, a supplemental record will be filed. the portable patient lift and sling owner's manual states, "casters and axle bolts require inspections every six months to check for tightness and wear" and "there is no adjustment or maintenance to the casters, other than cleaning, lubrication and checking axle and swivel bolts for tightness.Remove all debris, etc.From the wheel and swivel bearings.If any parts are worn, replace these parts immediately.".
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