A device history review was performed.The instrument has been located at the customer's site since 08/15/2011.The instrument's last preventive maintenance was in 08/03/2016 and the system checkout procedure was successfully completed.The instrument had passed all tests, met all specifications and was operational at the time of last instrument service.A review of complaint category drive tube leak / break was performed and no trends were observed.Subsequent to the reported complaint, instrument service order (b)(4) was issued to evaluate instrument serial number (b)(4).During instrument service, it was determined that the upper drive tube bearing retainer clip was not appropriately rotating.A stationary upper bearing retainer clip does not allow the kit drive tube to flex which could potentially result in a drive tube break / leak.The upper bearing retainer clip was replaced and the instrument successfully completed the system checkout procedure upon completion of instrument service.Complaints are monitored through tracking and trending.If a trend is detected, further investigation will be conducted.Investigation completed.(b)(4).
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