Catalog Number 3230 |
Device Problem
Fitting Problem (2183)
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Patient Problem
No Known Impact Or Consequence To Patient (2692)
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Event Date 01/14/2014 |
Event Type
malfunction
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Manufacturer Narrative
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Qn#(b)(4).A visual, dimensional and functional inspection of the device involved in the complaint could not be conducted since the device or a picture of the alleged defect was not provided.A device history record review shows that the product was assembled and inspected according to our specifications.Customer complaint cannot be confirmed based only on the information provided.In order to perform a proper investigation, and determine the source of alleged defect reported, it is necessary to evaluate the sample involved on this complaint.However, material from the production line was verified and no issues were found that can lead this customer complaint.If the device sample becomes available this investigation will be updated with the evaluation results.
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Event Description
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Customer complaint alleges "they installed the humidifier and it is observed that it does not allow to have good contact with the thread of the microflujometer for that reason does not leave oxygen".Alleged issue reported as during functional testing prior to patient use.The device was changed for another one that was "observed to fit normal." no report of patient harm or delay in treatment.
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Manufacturer Narrative
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(b)(4).The sample was returned for evaluation.A visual exam was performed and it was observed that there was damage on the thread.Functional testing could not be performed as the sample could not be connected to the flowmeter due to the damage.The customer complaint is confirmed based on the visual inspection of the returned sample.Although the complaint is confirmed , there is not sufficient evidence to confirm the defect originated during the manufacturing process.The root cause for the condition reported could not be identified.A conclusion code could not be found as the complaint was confirmed; however, a root cause was not established.
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Event Description
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Customer complaint alleges "they installed the humidifier and it is observed that it does not allow to have good contact with the thread of the microflujometer for that reason does not leave oxygen".Alleged issue reported as during functional testing prior to patient use.The device was changed for another one that was "observed to fit normal." no report of patient harm or delay in treatment.
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Search Alerts/Recalls
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