The device history record could not be reviewed since the lot number was not provided.No sample was provided for evaluation, therefore, the root cause could not be determined.During production, the formulation of the product is tested every 2 hours to measure the maximum temperature that it can generate. the tolerance for this process is 104.0 ± 1.8 ºf.Only if all samples meet this tolerance are they released.Based on peak temperature upon activation, a burn is not likely with this product.Per astm standard c 1055-99e the lowest temperature where the epidermis damage occurs is at 111.2f.No corrective action would be initiated for this complaint.The plant will continue monitoring the incoming complaints for this complaint mode for this product.
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