The customer¿ mother reported via phone call that the insulin pump had a blank display.The customer¿s blood glucose level was in the range of 400 mg/dl at the time of the incident when they woke up.The caller did not mention any symptoms of their blood glucose levels.The customer treated their blood glucose levels with manual injections.The mother stated that the insulin pump is not blank at the moment and that they do not have the device on them currently to troubleshoot the issue.The customer did not return the product back for analysis, but a new battery cap was sent to the customer to resolve the issue.
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