Review of complaint activity determined that there is only one other complaint related to discrepant results for likely cause lot 36254un16.Tracking and trending report review for the architect calcium assay determined that there are no related adverse or non-statistical trends.Manufacturing release documents were reviewed and show this reagent lot met specifications prior to release.Labeling was reviewed and sufficiently addresses the customer's issue.A product deficiency was not identified.However, based on the available information within the complaint record, the device failed to meet performance specifications or otherwise perform as intended at the customer site.
|